Online Store Booking and Cancellation Terms 

You can contact our lift ticket sales via this form.

Season Pass

For matters related to season pass terms, we apply the contract terms for ski resort services agreed upon by the Finnish Ski Area Association and the Consumer Ombudsman, which can be found here.

Please note that the season pass is personal. It must not be transferred to another person. If someone other than the owner uses the season pass, a 150€ inspection fee will always be charged.

The season pass must be personally collected from one of Rukakeskus Oy’s locations (Piste Rental, Vuosseli Rental, or Valley Rental).

 

Corporate Pass

We follow the contract terms for ski resort services agreed upon by the Finnish Ski Area Association and the Consumer Ombudsman, which can be found here.  

The corporate pass is available for use by the company’s/community’s representatives and staff, as well as residents of the community’s holiday cabin.  The corporate pass can be delivered by mail or collected from one of Rukakeskus Oy’s locations (Piste Rental, Vuosselinportti Rental, or RukaStore).

For inquiries regarding corporate passes, contact RukaBooking, +358103825225, sales@ruka.fi.

 

Ski School

We follow the contract terms for ski school services agreed upon by the Finnish Ski Area Association and the Consumer Ombudsman, which can be found here.

 

Oulu-Ruka Ski Bus

In case of cancellations, please contact Ruka’s sales service directly at sales@ruka.fi / +358103825225. For travel cancellations, we follow the Ski Resort Services Contract Terms. 

 

Lift Tickets

We follow the contract terms for ski resort services agreed upon by the Finnish Ski Area Association and the Consumer Ombudsman, which can be found here.

Please note that all lift tickets and season passes are personal, except for the corporate pass.

 

Rental Equipment

1) The customer must return rented equipment to the same rental location from which it was originally picked up. 

2) Equipment exchange or cancellation: Already rented equipment cannot be exchanged, modified, or canceled except in force majeure or illness cases. Internet rental is subject to the same conditions as normal equipment rental (SHKY Terms of Service for slope services).

 

Use of Personal Data

The booker’s personal data will be added to Rukakeskus Oy’s marketing register, through which you will receive arrival instructions and other useful information regarding your reservation. In the future, you will receive emails or text messages with updates on possible bookings, door codes, marketing, and communications. Your data will be processed according to Rukakeskus Oy’s privacy policy, and you can withdraw your consent at any time. Data will not be shared for other uses. More information here>

 

Paytrail Payment Transactions

Paytrail collects the IP address, payment method, and payment time during a payment transaction. https://www.paytrail.com/tietosuojaseloste-paytrailin-maksupalvelu

Unfortunately, at this time, Epassi, Culture and Activity Vouchers, and Finnair Plus points can only be used for payment on-site. Learn more about rental and ticket offices: Piste Rental, Valley Rental, Vuosselinportti Rental.

 

Online Store Payment Methods

In Rukakeskus Oy’s online store, we accept:

  • Credit or Debit card payments (Visa, Mastercard, ApplePay, GooglePay)
  • Online bank payments (via Paytrail service)

Online store payment methods are managed by Rentle Payments and are constantly evolving. 

 

Paying for Lift Tickets and Equipment Rentals with Sports and Culture Vouchers or Apps

You can pay for lift tickets and equipment rentals using the sports benefits listed below. Sports benefits cannot be used to pay for scenic lift tickets or leisure attractions such as the Ruka Coaster or the summer toboggan run. According to the Finnish Tax Administration's guidelines, these are not considered tax-exempt sports activities. This restriction applies to all payment methods (voucher, mobile payment, and card).

To verify the user's identity, vouchers and benefit cards can only be used for purchases made at the ticket office (lift tickets are sold at the ticket office price). Therefore, they cannot be used as a payment method in the online store.

Accepted sports benefits:

Edenred (mobile payment, card, and Virikeseteli voucher)
Epassi (mobile payment, Epassi Marketplace)

 

Give Feedback on Ski Resort Operations

Click here to provide feedback on our operations. 

 

Ruka Guides Terms & Conditions can be found below:

Booking, cancellation and terms of use

Read the General Terms and Conditions for Ruka Guides Tours

These Terms and Conditions apply to all guided activities and programs provided by Rukakeskus Ltd. (hereinafter referred to as “the Company”). By making a booking, the customer agrees to these terms. The content, duration, and price of each activity are described in the specific product description available in the Company’s webshop, brochures, or written offers. All prices include Finnish VAT in accordance with applicable legislation. The Company reserves the right to adjust prices in the event of unforeseeable cost increases beyond its control, including (but not limited to) changes in taxes, fuel prices, or similar external factors.

Reservations and Confirmation
Weekly Activity Programs (Open Departures): Reservations for weekly programs can be made via the webshop, by phone, or by email. Weekly departures are open to the public and require a minimum of four (4) participants to operate. A booking is considered confirmed once full payment has been completed and a written confirmation has been issued by the Company, unless agreed differently in other agreements or contracts. Available payment methods are presented during the booking process.


Program Changes and Operational Conditions
Activities are conducted subject to prevailing weather, snow, and safety conditions. The Company reserves the right to modify routes, schedules, program duration, or content without prior notice if required for safety, environmental, or operational reasons. The Company also reserves the right to interrupt or refuse participation if a participant is deemed to pose a risk to themselves or others.


Weekly program cancellation Terms
In all cancellations, a non-refundable office/administration fee of EUR 20 will be retained.

Cancellations made 15 days or more before the activity date are refundable, excluding the administration fee.
Cancellations made 14 days or less before the activity date will be charged 100% of the total booking value.
If the Company cancels a weekly departure due to insufficient participant numbers or any other reason, all payments will be refunded in full to customer within 14 days.


Liability and Insurance
The Company operates in accordance with Finnish legislation and generally accepted safety standards for program services. Rukakeskus Ltd. holds the statutory liability insurance required by law. Participants are strongly advised to have valid personal travel insurance covering accidents, illness, and activity-related risks.


Motor Liability and Transport
All vehicles and motorized transport used in Finland are covered by valid Motor Liability Insurance in accordance with Finnish law. Compensation for traffic-related accidents is determined under the applicable insurance terms and Finnish legislation. Property damage compensation is limited by law. No compensation is payable where damage or injury is caused intentionally or through gross negligence by the injured party.Snowmobile Activities
All snowmobiles used in activities are insured as required by Finnish law. Participants are financially responsible for damage caused to snowmobiles.

The compulsory deductible is EUR 1,200 per driver, per snowmobile, per incident/accident which damages the vehicle, payable on site.
Drivers must be at least 18 years old and hold a valid driving licence accepted in Finland.
Driving under the influence of alcohol or drugs is strictly prohibited.

The Company reserves the right to adjust routes, schedules, or cancel a safari due to extreme weather, safety reasons, or participant health concerns. In temperatures below –25°C, children may be transported by car instead of snowmobile. For safety reasons, pregnant persons are not permitted to participate in snowmobile safaris. Any additional arrangements required for alternative participation or transport are at the participant’s own expense.

Health, Physical Condition, and Risk Acknowledgement
Many activities are physically demanding and may involve exposure to varying weather and terrain conditions. Participants with medical conditions or disabilities (including, but not limited to, heart disease, asthma, diabetes, epilepsy, back or joint conditions) or who are pregnant must consult a medical professional prior to participation. By taking part, the participant acknowledges personal responsibility for their physical suitability and participation at their own risk.

Children and Youth Policy
Special child rates apply for children aged 5–11 years. The minimum age for activities is 5 years. Please note that other specific age restrictions may apply depending on the program.
During snowmobile programs, children are typically transported in a sled pulled by the guide’s snowmobile. Children aged 5–10 must be accompanied by a parent in the sled. Children over 140 cm in height may sit on the snowmobile, subject to conditions and safety assessment. The Company reserves the right to modify child-related rules due to weather or safety considerations.

Language of Service
Unless otherwise agreed, all guiding and operational communication is conducted in English.

Force Majeure
Neither party shall be held liable for failure or delay in performance caused by force majeure or comparable circumstances beyond reasonable control, including but not limited to severe weather, natural conditions, lack of snow, strikes, or other external disruptions.
In such cases, the affected party shall notify the other as soon as reasonably possible and take all reasonable measures to minimize the impact of the force majeure event.