Terms and conditions for group reservations and cancellations concerning Ski-Inn apartments and rooms
These booking terms and conditions are applicable to the following accommodation types provided by Rukakeskus Oy and Pyhätunturi Oy: RukaSuites, AurinkoRinne, MastonAitio, RukaVillage, RukaValley, RukaTonttu, PyhäSuites, PyhäLinna, Kultakero and Hotel Pyhätunturi. The group booking terms and conditions are applicable to reservations concerning a minimum of 5 apartments/rooms.
These terms and conditions apply to SKI-INN accommodation bookings once a booking is made by a customer to an accommodation. The booking is binding once the service provider has issued a booking confirmation to the customer by email. Customer is responsible to provide correct email address to service provider.
Accumulator must be major. Written permission of legal guardian is required from minor who will board without guardian and this written permission need to be delivered to Sales office before accommodation start date.
Ski-Inn accommodation payment
The booking fee including a handling fee of 20 € shall be paid in advance and due date of the invoice will be 6 weeks prior to the start of the reserved accommodation period.
Last minute bookings: If the booking is made less than 6 weeks (42 days) prior to the start of the booking period, all the accommodation charges are invoiced together and must be paid without delay. A last-minute booking will be binding once the booking is made.
Payment by Paylink or by credit card via phoneTo pay and confirm the reservation customer can use the Paylink. Payment methods are online banking, Credit/debit card, invoice and installment. Due date is the reservation date. If payment has not been made, the seller reserves the right to cancel the booking without notice. Service provided by Collector Bank AB, vat. # 556597-0513. Lilla Bommens Torg 11, Box 11914, SE-404 39. More Information: www.collector.fi
The credit card will be charged over the phone and the value of the booking will be charged in full at the time of booking.
There is no handling fee for credit card charges and payments made with a Paylink payment link
Client´s right to cancel the booking
Cancellations shall always be made in writing to the service provider. Ignoring the payment of the invoice is not regarded as a valid measure for cancelling a reservation. If the invoice is not paid despite of invoice reminder/ reminders, we will move dept collection to collection agency and customer is obligated to pay also dept collection costs.
Changes and cancellations (regarding some or all the apartments) for Ski-Inn accommodation bookings can be made on the following conditions:
- Booking changes or cancellations can be made without any charge till no later than the due date of the booking invoice.
After the due date of the booking invoice:
- A cancellation or change concerning 20 % of the original reserved accommodation volume can be made without any charges if the change is made no later than 21 days prior to the start of the reserved accommodation period.
- If the cancellation is made 41 to 21 days prior to the reserved accommodation period, the service provider shall withhold 1/3 of the total accommodation fee and handling fee 20 €.
- If the cancellation is made less than 21 days prior to the reserved accommodation period, the service provider shall withhold the total accommodation fee.
- If the cancellation is made less than 21 days prior to the booked accommodation period or during the accommodation period, the total fee will be charged (100 % accommodation fee) and any fees that have already been paid will be withheld by the service provider.
The terms and conditions for special events shall always be agreed separately.
If the cancellation is made prior to the start of the booking period due to a severe illness or death of a group member or their close relatives, customer must make sure that his/ her own travel insurance or accident insurance will cover booking costs. Cancellation needs to be informed to Sales office immediately. Booking terms will be applied also in these cases.
Service provider´s right to cancellation
- In case of force majeure the service provider shall have the right to cancel the reservation. In such cases, the full rental fee will be refunded to the customer. Force majeure is in question, when service provider cannot deliver promised services for example due to strike, fire, water damage, nature disaster, war, etc. which affects to service provider’s performance.
- Travel restrictions due to Covid-19 pandemic does not form force majeure situation, because travel restrictions due to Covid19 pandemic are not unforeseeable.
The service provider has the right to cancel the reservation if the accommodation invoice has not been paid by due date by the customer. Cancellation does not eliminate obligation to pay the invoice. If the invoice will not be paid despite of invoice reminder/ reminders, dept collection will be moved to collection agency and customer is obligated to pay also dept collection costs.
Assignment of apartments and access to apartments
The apartment/room doors, main access doors and aisle doors are equipped with number coded locks in all the accommodation types except the rooms at Hotel Pyhätunturi, in which normal key locks are used. The Ski-Inn reception in Ruka is located at the reception of Hotel RukaVillage or Hotel RukaValley and at Pyhä it is located at Hotel Pyhätunturi reception. The accommodation price of RukaVillage30, RukaValley28, Rakka and Hotel Pyhätunturi rooms includes a breakfast for selected number of people. The accommodation price does not include ski passes unless otherwise specified in the booking confirmation.
For group reservations, a room/apartment assignment list is to be issued to the service provider no later than one week before the start of the booked accommodation period. The door codes will be issued based on the apartment assignment list and delivered to the customer via e-mail. The keys to Hotel Pyhätunturi rooms will be delivered at the reception of the Hotel Pyhätunturi.
The check-in time to apartments/rooms is 18:00 on the day of arrival and the check-out time is 15:00 on the day of departure. RukaVillage and RukaValley rooms/apartments and the rooms at Kultakero and Hotel Pyhätunturi the check-in time is 15:00 on the day of arrival and check-out time is 12:00 on the day of departure.
Service included in accommodation
Apart from the use of the apartment the rental fee includes bed linen and towels, a basic kitchen set (except for Hotelli Pyhätunturi), use of the ski storage and ski service room and final cleaning. Firewood is also included in apartments with a fireplace.
Final cleaning does not include washing the dishes, putting them back in their place or taking out the trash: RukaSuites, AurinkoRinne, RukaTonttu, MastonAitio, PyhäSuites, Pyhälinna, Kultakero (excluding Rakka rooms). Customers must take care of washing and organizing the dishes in the cupboard and taking out the trash before they leave.
Garbage removal is included, but washing dishes and putting them away is not included in the accommodation price: RukaVillage, RukaValley (excluding RukaValley 28 Lux rooms).
Removing garbage, washing dishes and putting them back is included in the accommodation price: Hotel Pyhätunturi, Kultakero Rakka rooms, RukaValley 28 Lux rooms.
Extra cleaning fee (minimum charge 1 hour) will be charged afterwards in case of exceptional untidiness in the room/ apartment or if activities mentioned above are neglected.
Breakfast is included to selected number of people in RukaVillage30, RukaValley28, kultakero Rakka andHotel Pyhätunturi room prices. Booking does not include ski passes if it is not mentioned otherwise in booking confirmation.
The maximum allowed number of persons for the different apartment/room types:
- 2 persons: RukaValley28lux
- 3 persons: RukaValley28studio, Kultakero Rakka
- 4 persons: RukaVillage30, Hotelli Pyhätunturi, PyhäLinna33, AurinkoRinne33, RukaTonttu43, RukaValley32, RukaValley48, Kultakero Tokkaa29, Kultakero Tokka33
- 5 persons: Kultakero Pore55, Kultakero Tokka53
- 6 persons: RukaSuites43, AurinkoRinne49, AurinkoRinne55, MastonAitio60, RukaVillage40, RukaVillage45, Ruka-Village60, RukaVillage70, RukaTonttu51, PyhäSuites43 ja RukaValley58
- 8 persons: RukaSuites55, MastonAitio70, MastonAitio80, RukaVillage77, RukaVillage88, RukaVillage94, Pyhä-Suites55, Kultakero Pore89
- 9 persons: PyhäLinna93
- 10 persons: PyhäLinna130, Kultakero Taivas136
Rooms/ Apartments can use that maximum number of persons as there are solid beds (beds and sofa beds) in the room/ apartment. Maximum number of persons per room/ apartment cannot be exceeded. Only exception are children aged 0-2 years who will sleep in a cot.
Apartments with jacuzzi
There is a seperate fee for jacuzzi use for apartments RukaValley58, RukaVillage70, RukaVillage88, PyhäLinna130, Kultakero Pore55, Kultakero Pore89 and Kultakero Taivas136. Jacuzzi use can be reserved same time with your accommodation booking. Jacuzzi use fee will be paid before accommodation start date. Use charge covers use of jacuzzi for whole stay and it does not cover separate water change or water adding during the stay. The jacuzzi is upkeeped (including water change) at regular intervals to guarantee a high quality of the pool water. If the jacuzzi is being upkeeped at the time of your arrival, it will be available for your use on the next day at the latest.
Pets and parking
Please contact the accommodation service provider at the time of the booking if you wish to bring along your pet(s) (there are only a limited number of rooms available with pets allowed). Service provider has a right to decline to accommodate customer if pet rooms/ apartments are not available. Customer is personally responsible for pet’s welfare and possible damage and costs cause by pet to movables or other customers.
There is a limited amount of parking spots with utility pole for car heater nearby most of the Ski-Inn locations. Charging of electric car is forbitten from car parking utility pole or wall plug. At RukaSuites and RukaVillage, the customers can park their cars in the underground garage (parking fee). Service provider is not responsible of parking garage. Service provider is also not responsible of vehicles parked to parking areas and damage or loss of property which is left inside the vehicle.
Liability for damages
To guarantee fire safety, do not leave any articles in the corridors or public facilities of the hotel. Every apartment has separate ski lockers available on specified location for ski, snowboard, and other equipment storage. Storage of bicycles is forbitten in rooms/ apartments or corridors. Service provider is not responsible of damage or loss of property which is stored to public facilities, luggage room or ski locker.
Smoking is prohibited in all the rooms/apartments.
Smoking including electric cigarettes and using odours in sauna are not allowed. Waxing of skis is only allowed at designated waxing/ski service areas. Rooms and apartments are equipped with an automatic fire alarm system, which is directly connected to the district alarm control centre. In case of fire alarm, fire brigade will always come to check the cause of damage or fire alarm. The costs accrued by nuisance fire alarms and other accrued costs will be charged from customer.
Any violation of hotel rules or damage caused to the apartment/room or the facilities by the customer during their stay shall be charged fully from the customer including extra cleaning and repair costs. If the customer or their guests cause disturbance or danger to the other dwellers, the service provider or their representative has the right to terminate the accommodation agreement with immediate effect, upon which the customer will have to leave the premises immediately. In case of immediate termination, no charges shall be refunded to the customer even if booked accommodation days remain unused.
All our customers are advised to respect the peace of other dwellers between 10 pm and 8 am.
Reclamations and complaints
Any reclamations or complaints concerning the facilities or equipment of the apartment/room shall be made to the service provider through the reception of Hotel RukaVillage or RukaValley or Hotel Pyhätunturi as soon as any flaws or other issues are detected. In case reclamation or complaint is asked to be made in written, it need to be delivered to service provider before check- out. If customer has not made the reclamation or complaint during the accommodation, he/she will lose right to possible compensation. Any reclamations or complaints made later shall not be considered.
All rights to price changes reserved.
Customers insurance
We prefer travel/accident insurance for our customers. Seller has no obligation to accept cancellation without cancellation fee.
Argument situations and collection
Parties should aspire to solve possible arguments primarily by negotiating between each other. If matter will be needed to be handled in court, it will be solved first in lower court of accommodation’s municipality of residence district court. All arguments will be solved by Finland’s legislation. Parties in the matter are Seller (Rukakeskus Oy or Pyhätunturi Oy) and Buyer.
If invoice is unpaid despite of creditors (Rukakeskus Oy or Pyhätunturi Oy) reminder/ reminders, creditor will move dept collection to collection agency who will continue collection. Customer is obligated to pay also all dept collection costs.
Price changes
All rights to price changes reserved.
Clear mistakes
Clear mistakes (including typos) are not obligatory. All offers and campaigns are marked separately. If those are not marked as such, you cannot plead to any rights if matter is clear mistake.
The usage of personal data
https://www.ruka.fi/en/skiresort/termsofuse
Payment agents and billers
Paytrail: https://www.paytrail.com/
Klarna: https://www.klarna.com/fi/
Collector Bank AB www.collector.fi
RukaBooking/Rukakeskus Oy
Rukatunturintie 9
FI-93830 RUKATUNTURI
Tel. +358 (0)10 382 5222 *
sales@ruka.fI
PyhäBooking/Pyhätunturi Oy
Kultakeronkatu 21
FI-98530 PYHÄTUNTURI
Tel. +358 (0)10 382 5223 *
sales@pyha.fi
Ski-Inn reception Hotel RukaVillage
Rukankyläntie 6
FI-93830 RUKATUNTURI
Tel. +358 (0)10 382 5150 *
ski-inn@ruka.fi
Ski-Inn reception Hotel RukaValley
Bistrontie 2
FI-93830 RUKATUNTURI
Tel. +358 (0)10 382 5150 *
ski-inn@ruka.fi
Reception Hotel Pyhätunturi
Kultakeronkatu 21
FI-98530 PYHÄTUNTURI
Tel. +358 (0)10 382 5151 *
info@pyha.fi
*The cost of calling the business number is a mobile call charge when dialed from a mobile phone and a local network charge when dialed from a landline. The call cost is determined based on the caller's phone contract. When calling from abroad, the cost is determined according to the local operator's price list.
Terms updated: 29.8.2023